PRIVACY POLICY
1. PRINCIPLE OF TRANSPARENCY AND DATA CONTROLLER
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), the user is hereby informed in detail of the following:
Data Controller: Sity, Turismo e innovación, S.L.
Tax ID: [Insert Tax ID here]
Address: Office 1.13, Extremadura Science and Technology Park. Avda. de la Investigación, s/n. Badajoz 06006.
GDPR Contact Email: [Insert contact email]
2. PURPOSE OF PERSONAL DATA PROCESSING
Personal data collected directly from the user through contact forms, online reservations, subscriptions, or phone calls will be incorporated into our processing systems for the following specific purposes:Management of Inquiries and Quotes: To respond to requests for information, questions, or personalized quotes sent by users regarding the rental of our Etrusco CV 600 DB Plus camper.
Contractual and Commercial Management: Processing the formal reservation of the vehicle, managing the collection of fees (Low Season, High Season, or Holy Week), validating the required driver documentation (driver?s license, ID card/passport), and formalizing the rental agreement.
Loyalty and Club Vivemociones: Enroll the user in the "Club Vivemociones" if requested, applying the fixed 10% discount and managing their history as a program member.
Commercial Communications: Provided we have the user?s express and separate consent, send newsletters, promotional offers, digital route guides, and commercial updates related to the campervan tourism sector via electronic means.
3. LEGAL BASIS FOR PROCESSING
The legal basis that allows us to process your personal data varies depending on the processing activity:Performance of a Contract: The processing of data for managing the campervan rental, the security deposit, payments, and vehicle delivery is strictly necessary for the performance of the contract to which the data subject is a party.
Consent of the data subject: The sending of commercial communications and the inclusion of data in non-contractual contact forms are based on the explicit, free, and unambiguous consent granted by the user by checking the corresponding boxes.
Legitimate interest: To ensure the security of the vehicle and our business (mileage monitoring and vehicle storage in the free parking lot provided at our facilities in Badajoz).
4. DATA RETENTION PERIOD
The personal data provided will be retained for the time strictly necessary to fulfill the purposes for which it was collected:Data on contractual customers will be retained for the duration of the business relationship and, thereafter, for the periods required by applicable commercial, tax, and civil law (a minimum of 6 years according to the Commercial Code for accounting records).
Data processed based on consent (marketing communications) will be retained indefinitely until the user revokes such consent or requests the deletion of their data.
5. RECIPIENTS AND DATA TRANSFER
The user?s personal data will not be transferred or sold to third-party companies under any circumstances, except in the following cases of legal obligation or technical necessity:Public Administration bodies and Tax Authorities in compliance with tax obligations.
State law enforcement agencies, in compliance with current regulations regarding the registration of travelers and the rental of self-drive vehicles.
Banks and payment gateways responsible for processing financial transactions related to reservations.
External data processors providing technical, IT, or legal and accounting advisory services to Sity, Turismo e innovación, S.L., under strict data confidentiality agreements. No international data transfers are made outside the European Economic Area.
6. RIGHTS OF THE DATA SUBJECT
The user may exercise their rights of access, rectification, erasure, restriction of processing, data portability, and objection at any time. To do so, they must submit a written request via the following methods, and must include a copy of their ID card or official identification document:By mail: Sity, Turismo e innovación, S.L., Office 1.13, Extremadura Science and Technology Park, Avda. de la Investigación, s/n, Badajoz 06006.
By email: [Insert contact email], indicating "Exercise of Data Protection Rights" in the subject line. Likewise, the user has the right to withdraw the consent granted at any time without this affecting the lawfulness of the prior processing and to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe their rights have been violated.
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), the user is hereby informed in detail of the following:
Data Controller: Sity, Turismo e innovación, S.L.
Tax ID: [Insert Tax ID here]
Address: Office 1.13, Extremadura Science and Technology Park. Avda. de la Investigación, s/n. Badajoz 06006.
GDPR Contact Email: [Insert contact email]
2. PURPOSE OF PERSONAL DATA PROCESSING
Personal data collected directly from the user through contact forms, online reservations, subscriptions, or phone calls will be incorporated into our processing systems for the following specific purposes:Management of Inquiries and Quotes: To respond to requests for information, questions, or personalized quotes sent by users regarding the rental of our Etrusco CV 600 DB Plus camper.
Contractual and Commercial Management: Processing the formal reservation of the vehicle, managing the collection of fees (Low Season, High Season, or Holy Week), validating the required driver documentation (driver?s license, ID card/passport), and formalizing the rental agreement.
Loyalty and Club Vivemociones: Enroll the user in the "Club Vivemociones" if requested, applying the fixed 10% discount and managing their history as a program member.
Commercial Communications: Provided we have the user?s express and separate consent, send newsletters, promotional offers, digital route guides, and commercial updates related to the campervan tourism sector via electronic means.
3. LEGAL BASIS FOR PROCESSING
The legal basis that allows us to process your personal data varies depending on the processing activity:Performance of a Contract: The processing of data for managing the campervan rental, the security deposit, payments, and vehicle delivery is strictly necessary for the performance of the contract to which the data subject is a party.
Consent of the data subject: The sending of commercial communications and the inclusion of data in non-contractual contact forms are based on the explicit, free, and unambiguous consent granted by the user by checking the corresponding boxes.
Legitimate interest: To ensure the security of the vehicle and our business (mileage monitoring and vehicle storage in the free parking lot provided at our facilities in Badajoz).
4. DATA RETENTION PERIOD
The personal data provided will be retained for the time strictly necessary to fulfill the purposes for which it was collected:Data on contractual customers will be retained for the duration of the business relationship and, thereafter, for the periods required by applicable commercial, tax, and civil law (a minimum of 6 years according to the Commercial Code for accounting records).
Data processed based on consent (marketing communications) will be retained indefinitely until the user revokes such consent or requests the deletion of their data.
5. RECIPIENTS AND DATA TRANSFER
The user?s personal data will not be transferred or sold to third-party companies under any circumstances, except in the following cases of legal obligation or technical necessity:Public Administration bodies and Tax Authorities in compliance with tax obligations.
State law enforcement agencies, in compliance with current regulations regarding the registration of travelers and the rental of self-drive vehicles.
Banks and payment gateways responsible for processing financial transactions related to reservations.
External data processors providing technical, IT, or legal and accounting advisory services to Sity, Turismo e innovación, S.L., under strict data confidentiality agreements. No international data transfers are made outside the European Economic Area.
6. RIGHTS OF THE DATA SUBJECT
The user may exercise their rights of access, rectification, erasure, restriction of processing, data portability, and objection at any time. To do so, they must submit a written request via the following methods, and must include a copy of their ID card or official identification document:By mail: Sity, Turismo e innovación, S.L., Office 1.13, Extremadura Science and Technology Park, Avda. de la Investigación, s/n, Badajoz 06006.
By email: [Insert contact email], indicating "Exercise of Data Protection Rights" in the subject line. Likewise, the user has the right to withdraw the consent granted at any time without this affecting the lawfulness of the prior processing and to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe their rights have been violated.